Shipping and Delivery
All hats and headpieces are shipped using a tracked and signed for service. A signature is required on delivery, and thus I cannot ship to PO Boxes.
Hats which are available as ‘ready to wear’ will be sent within 3 days of purchase.
A bespoke/custom order will take a minimum of 4 weeks, please contact me for information.
Hats sent in the UK will be sent via Royal Mail/Parcelforce tracked and signed for.
Any customs fees and import taxes incurred in overseas shipping are the responsibility of the customer. Please note that customs clearance in individual countries is very variable, and can take up to 30 days after shipping.
Each item will be packaged with tissue/bubble wrap and boxed as appropriate for delivery.
Please contact me if you would like to collect in person.
If you wish to return your order, eg if not suitable or not liked, please contact me within 14 days of receipt.
All items returned should be unworn, returned in the original unused condition and packaging and sent back by tracked and signed for delivery. In this case, the customer will be liable for return postage.
Bespoke custom orders which have been made to your requirements are non returnable. However, if you have a concern, please contact me so we can work out a potential solution.